If you asked 10 random people on the street where they would go to file a complaint about a business, responses would include the FTC, their state Attorney General, or another federal or state ...

Whether valid or unfairly given, negative reviews present a challenge because they are publicly visible and can influence potential customers’ perceptions. The main challenges include mitigating the ...

If you have a Google business profile, you can respond to Google reviews of your business left by customers. Here's how to do ...

Sponsor: BBB of Central Ohio For customers shopping local businesses, online reviews pull a lot of weight. But these days it’s hard to know what you can really trust. Beyond the ratings, the ...

Consumer advocates say thousands of customer complaints show the company's automatic subscription model needs to be reined in ...

The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth. by Rachel DuRose Customer-centric organizations follow a simple principle: ...

A few years ago, I used to believe that flashy ads and crazy discounts were the magic pills to grow a business. And to some extent, they worked. People clicked, bought and left. But the ROI didn’t ...

Use this framework to mitigate the risks. by Ryan Hamilton and Annie Wilson In response to the intense pressure to grow, many companies seek new kinds of customers. A broader customer base seems as if ...