New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

The companies achieving breakthrough results with AI aren’t necessarily those with the most sophisticated algorithms or the ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer success teams across software companies monitor key metrics religiously—reviewing ...

Customer success has become an essential strategy for sustaining growth and investor confidence in a volatile economy, a ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Generative AI is transforming customer experience (CX) and support, but trust, accuracy, and empathy still depend on people.

Skilljar co-founders Sandi Lin (left) and Jason Stewart. (Skilljar Photos) Skilljar, a Seattle startup that sells learning management software to help companies train their customers and partners, has ...

Momentec Brands was formed in March 2024 after investment firm Platinum Equity acquired Augusta Sportswear Brands (ASB) and ...

The Customer Success Festival will be held on February 12-13, 2025, in Austin, Texas. This two-day event will bring together industry leaders, customer success managers, and executives to explore ...

With over 15 years of experience spanning email security, email deliverability, account management, product management, and leadership, Levinson brings deep expertise in implementing and managing ...

The Customer Success Festival, hosted by the Customer Success Collective, will take place on May 21-22, 2025 in Las Vegas. This two-day event will bring together leading minds in customer success to ...