Get key Q3 2025 earnings insights from Verizon as new CEO Daniel Schulman drives a customer-centric shift, cost cuts, and AI innovation.

Customer journey optimization helps you understand, refine, and improve every interaction a customer has with your brand. It combines analytics, automation, and real-time personalization to increase ...

Over the past two decades, customer experience (CX) has evolved from a novel concept to a core organizational function. Once a rallying cry for putting the customer at the center of business strategy, ...

Tata Communications today announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra's AI-powered ...

As supply chain management increasingly integrates advanced technologies and data-driven decision-making, customer fulfillment leaders are transitioning from traditional operational roles to strategic ...

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

The most resilient organizations do not simply react to loss. They anticipate it, plan for it and structure their risk ...

Increasingly, the payments manager is evolving from an operations lead into a strategist and innovator — elevating their ...