For decades, many organizations have tried customizing certain aspects of their marketing, sales, and customer experiences.

New ventures show short path to success, economic metrics seem contradictory, Amazon laying off 14,000 for leaner operations.

In today’s CEO Daily: Diane Brady on building customer loyalty. The big story: U.S.-China trade truce. Plus: All the news and ...

When marketers incorporate VR and AR into their campaigns, they can create immersive experiences that captivate audiences and ...

Every product manager knows the sting of launching a feature that falls flat. Hours of engineering, design, and testing can ...

Some artificial-intelligence deals have raised eyebrows, and JPMorgan analyst Mark Murphy used the earnings call to ask ...

CarMax cut about 350 positions across its customer experience division as it looks to streamline its customer support functions.

After finishing a first-time meal at a restaurant, a negative Nancy of a customer wasted no time running home to write a not-so-great review of their experience. Well, the restaurant looked at it as ...

Cybercriminals stole and leaked Toys "R" Us Canada’s customer information recently, putting numerous people at risk of ...

Qantas's chief customer and digital officer ‌Catriona Larritt will step down by the end of December, according to an internal ...